COVID-19 Policy and Procedures
Keeping Everyone Safe:
The safety of our guests and staff is our priority we wish to take measures to make your stay a happy one. With our legal Health and Safety obligations to minimise risk to our guests, staff, and contractors in mind we will be adopting a COVID-19 ‘My Vaccine Pass’ ONLY entry/stay requirement (No jab/exemption, No stay) from Monday 20th December 2021.
The booking reservation holder is responsible to ensure the entire group in the booking has a COVID-19 Vaccination Pass and can provide this upon request to Havelock Holiday Park staff. Children under the age of 16 years old at the time of their visit will not be required to show a COVID-19 Vaccine Pass (where ineligible for COVID-19 vaccination).
HEALTH AND SAFETY MEASURES
We can reassure our guests that all our staff are COVID-19 vaccinated and continue to provide the fantastic high standard of hygiene/cleanliness.
- Face masks must be worn in the reception office, and are recommended in indoor communal facilities.
- No unregistered visitors on site. All visitors to report to reception on arrival before entering the Park (QR codes to be scanned, COVID-19 Vaccine Pass shown, and register at the reception office).
- Physical distancing of 1-2 metres is also required where possible during your time at Havelock Holiday Park to help ensure the health and safety of all guests and staff.
- As per Ministry of Health guidelines all guests are to scan in and supply full names and contact details (email address, phone number, or home address) of all guests
Please note that failure to comply with this policy may see the cancellation of your booking with immediate effect.
COVID-19 RELATED CANCELLATIONS
If this policy causes you to wish to cancel your booking we will provide you with a full refund if you cancel by 13th December 2021. Cancellations must be via email only to firstname.lastname@example.org by 13th December 2021. If we do not receive your email request within this time frame our usual cancellation policy will apply to your booking cancellation.
Healthline number: 0800 358 5453
This policy is subject to change at any time.
Thank you for your understanding to keep our park safe. We look forward to welcoming you for a happy and safe stay.